Alerting And Notification
Targeted Alert Notifications. Anywhere Incident Remediation.
Derdack’s Enterprise Alert® is the innovation-leading notification & incident response system for on-prem and hybrid cloud deployments. It combines:
Mobile alert notifications with real-time tracking and escalations
Drag&drop on-call duty & shift scheduling and reporting
Anywhere ad-hoc collaboration via chatops and conference bridging
Genuine anywhere incident remediation with a mobile app
Alert Notification Features
- Parallel, multi-target, multi-channel alert notifications
- Persistent, closed-loop notifications
- Accurate notifications to single users and teams (broadcast & escalations)
- Automated, real-time tracking of notification delivery
- Automated processing of responses (alert acknowledgements)
- Fully automated escalation chains
- Automated ‘hopping’ of communication channels, i.e. Find-Me/Follow-Me
- Visually appealing schedules and duty rosters
- “Alert Policies” for convenient management of alert workflows
- “On-the-fly” compilation of alert notification messages
- Easy holiday and absence management
- Context- and incident-related alert notifications workflows
- Destination-related message composing
- Alert storm/flood prevention
- Powerful suppression of duplicate events
- Real-time reporting
- Full audit trailing of notification and alarm processes
Empowering operations teams to effectively respond to unexpected incidents
Derdack’s enterprise alerting software automates alerting processes and enables a fast, reliable and effective response to incidents threatening the continuity of services and operations. This is in particular important for 24/7 operated mission-critical systems and IT.
Our critical alerting software combines four pillars to effectively respond to incidents – automated alert notifications, convenient duty scheduling, ad-hoc collaboration and anywhere incident remediation.